DELIVERY & RETURNS
In Latvia, shipping is entirely free. At Smart Vision, we offer free delivery to your chosen address on all merchandise.
Shipping delays might occasionally occur for various reasons. Please ensure you have entered your address correctly and pay extra attention to accents, spaces, and punctuation. If you have chosen to receive your order at a company address, please ensure the company name is stated clearly in the address.
In case of a shipping delay, please contact us or the courier for the most recent updates. Please note that, in case of changes made after ordering, the delivery date might change. SmartVision.lv does not take responsibility for any damage that occurs during shipping or lost items.
At Smart Vision, our main goal is to produce glasses as close to perfection as possible, ensuring they match your prescription and any needs completely. We are sure that you will feel satisfied with our product. If, for a certain reason, you are not satisfied with it, we are happy to offer a replacement or provide you with a full refund. Here is how our return process works:
1. Sign in to your account. There is a profile icon in the upper right corner- click on "Orders History".
2. Click on the order’s number, the “return items” button and select the item you wish to return.
3. Select the reason for returning from the drop-down list and then select the solution remake or return.
4. Once you have filled the return information and checked if the data provided is correct, click the "Send request" button.
5. Within 14 calendar days after submitting return/remake order, the items should be brought or sent to our shop in Riga, Aspazijas 24. The expenses should be covered by the Customer.
6. If you are sending it directly to the shop, press the “print order” and include it into the parcel. All items must be returned in their unworn, original condition, in the original case, including the eyeglass case, and a lens cleaning cloth. Please ensure that the original postage label is completely covered and invisible.
7. When Customer refuses a deal, according to the refusal rights outlined in paragraph 7.1. of the Terms and Conditions, Seller refunds the amount paid by the Customer transferring it to the Customer’s bank account within 14 working days.
If you have any questions, don’t hesitate to reach us by phone +37123880050 or email [email protected] . We are here to help you!