DELIVERY & RETURNS
In Latvia, shipping is entirely free. At Smart Vision, we offer free delivery to your chosen address on all merchandise.
Shipping delays might occasionally occur for various reasons. Please ensure you have entered your address correctly and pay extra attention to accents, spaces, and punctuation. If you have chosen to receive your order at a company address, please ensure the company name is stated clearly in the address.
In case of a shipping delay, please contact us or the courier for the most recent updates. Please note that, in case of changes made after ordering, the delivery date might change. SmartVision.lv does not take responsibility for any damage that occurs during shipping or lost items.
At Smart Vision, our main goal is to produce glasses as close to perfection as possible, ensuring they match your prescription and any needs completely. We are sure that you will feel satisfied with our product. If, for a certain reason, you are not satisfied with it, we are happy to offer a replacement.
Below you can find returning guidelines. These are the conditions under which the goods are returned, but we review each case individually:
- When shopping online, delivered by courier or in the parcel machine: If the product does not satisfy the customer, the product can be remade, exchanged for other goods of the same value or a gift voucher of the same value. With an additional payment, we change the product to a more expensive one.
- When shopping online, picking up in a physical store: upon arrival in the salon to pick up the ordered goods, the customer has the opportunity to try and evaluate the quality of the ordered goods. If the customer is satisfied with the final product, he takes it and leaves the salon with the goods, right after the goods are not returned. If the product does not satisfy the customer, the product can be remade, exchanged for other goods of the same value or a gift voucher of the same value. With an additional payment, we change the product to a more expensive one.
- When buying in a physical store, picking up by courier or post office: if the product does not satisfy the customer, the product can be remade, exchanged for other goods of the same value or a gift voucher of the same value. With an additional payment, we change the product to a more expensive one.
- When buying and collecting goods in a physical store: goods are not returned and not replaced.
- The company reserves the right to make a refund decision.
Here is how our return process works:
1. Sign in to your account. There is a profile icon in the upper right corner- click on "Orders History".
2. Click on the order’s number, the “return items” button and select the item you wish to return.
3. Select the reason for returning from the drop-down list and then select the solution remake or return.
4. Once you have filled the return information and checked if the data provided is correct, click the "Send request" button.
5. Within 7 calendar days after submitting return/remake order, the items should be brought or sent to our shop which is in shopping center "Sky&More", Duntes 19A, Riga, LV-1005. The expenses should be covered by the Customer.
6. All items must be returned in their unworn, original condition, in the original case, including the eyeglass case, and a lens cleaning cloth. Please ensure that the original postage label is completely covered and invisible.
7. When Customer refuses a deal, according to the refusal rights outlined in paragraph 7.1. of the Terms and Conditions, Seller refunds the amount paid by the Customer transferring it to the Customer’s bank account within 14 working days.
If you have any questions, don’t hesitate to reach us by phone +37123880050 or email [email protected] . We are here to help you!