Let the glasses come to you!
Let the glasses come to you!
We believe that it is essential to try your glasses on before buying, so you can see how they feel. That's why we introduced a Home Try-On service, which allows you to choose several frames and try them at the comfort of your home completely free of charge. Start choosing now!
How does it work?
Add 4 frames or sunglasses to your home try-on cart. Try for 7 days and see which ones you like the most. Pay only the deposit of 1% of total frames value. It will be returned after we receive the frames.
Pick the ones you like the most and order online. Do not keep the frame/sunglasses with you, we'll send you you a fresh new pair. You already made the best choice. Your new glasses will arrive in 2-4 days!
This is the easiest part. Send back all the frames in the original box with a prepaid return label, you'll find inside the home try on box. It's that easy and free! P.s.be patient, your new glasses are in the making.
Choose your favourites
This is not a purchase! It is 1% deposit of frames and you will get reimbursed after returning frames.
Free delivery
Help and FAQ
THE IDEAL WAY TO BUY EYEWEAR
1. Choose your frame.
– Pick as many as you like and try online. See which ones suit you best with the help of our virtual try-on tool.
– Try them at home. Select up to 4 pairs of frames, and we will deliver them to your selected address for free. Keep the frames for as long as 7 days – try at home, ask around your friends and family to see what they think.
2. Enter your prescription details.
3. Select lenses which suit your needs the best.
4. Enjoy your new glasses!
5. If for any reason, you do not feel completely satisfied, you can return your eyeglasses for free with our 30-day money-back guarantee.
ONLINE TRY-ON
– Try glasses online. Take advantage of 3D technology and try your glasses virtually with our smart shopping feature. All you need is a camera!
TRY AT HOME
– Select up to 4 frames and add them to your Try At Home cart and we'll deliver them to you at no cost.
– Try them at home or take wherever you feel comfortable. Get feedback from others. You can keep the frames with you for 7 days.
– Send all the frames back in the box we have provided using prepaid return label. Then order your favorite, and we'll get you a brand new pair with your custom lenses. Simple as that!
TRY AT HOME
– Select up to 4 frames and add them to your Try At Home cart and we'll deliver them to you at no cost.
– Try them at home or take wherever you feel comfortable. Get feedback from others. You can keep the frames with you for 7 days.
– Send all the frames back in the box we have provided using prepaid return label. Then order your favorite, and we'll get you a brand new pair with your custom lenses. Simple as that!
DELIVERY TERMS
1. In Latvia, shipping is entirely free. At Smart Vision, we offer free delivery to your chosen address on all merchandise.
2. Shipping delays might occasionally occur for various reasons. Please ensure you have entered your address correctly and pay extra attention to accents, spaces, and punctuation. If you have chosen to receive your order at a company address, please ensure the company name is stated clearly in the address.
3. In case of a shipping delay, please contact us or the courier for the most recent updates. Please note that, in case of changes made after ordering, the delivery date might change. SmartVision.com does not take responsibility for any damage that occurs during shipping or lost items.
RETURN POLICY
At Smart Vision, our main goal is to produce glasses as close to perfection as possible, ensuring they match your prescription and any needs completely. We are sure that you will feel satisfied with our product. If for a certain reason, you are not satisfied with it, we are happy to provide you with a full refund. Here is how our return process works:
1. Sign in to your account and click the "Return" box,
2. Select the item you wish to return,
3. Let us know the reason for the return:
- Glasses with defects;
- Glasses don't fit;
- Late delivery;
- Other.
4. Ship to our shop on Riga, Aspazijas 24.
5. Once you have filled the return form and checked if the data provided is correct, click the "Confirm" button and print out the form.
6. Include the return form when shipping the items you wish to return. Use the return label. All items must be returned in their unworn, original condition, in the original case, include the eyeglass case, and a lens cleaning cloth. Please ensure that the original postage label is completely covered and invisible.
7. Ship the parcel via your chosen method. You will receive two confirmation e-mails: – one immediately after clicking "Confirm", – another immediately after the return has reached us. In case the team will have any questions, they will contact you once more. Your refund will be processed within 14 working days after receiving the return. The money will be credited back to the original payment method.
Your order status is displayed in your Smart Vision account. Here, you will also find other recent orders and the expected delivery date. The latter is also in the confirmation email that we sent you after placing the order.
Of course. When you are choosing the delivery options, simply pick the delivery to our store that is most convenient for you. We will send you an email as soon as we have received your order.
